← All products
Capability
Dispute Agent
The Dispute Agent watches every open invoice across email and AP portals, detects shorts and chargebacks the moment they appear, and responds with the right backup — PoD timestamps, signed BOLs, accessorial proof — in seconds.
Shipper response
"Detention charge looks high — can you confirm hours?"
Lighthouz reply
Driver arrived 09:12, departed 11:47 — 2h 35m. Attaching signed PoD timestamps.
Resolved
What it does for freight brokers
- Cross-portal and email status tracking
- Automatic short-pay and chargeback detection
- AI-generated dispute responses with backup attached
- Aging-based escalation rules
- Resolution analytics by customer and reason code
Outcomes
Faster
dispute turnaround
Higher
recovery rate on chargebacks
Zero
lost-in-portal invoices
Other agents
Freight Bill Audit
Ingest PDFs and EDI, audit against TMS load data, and auto-resolve 70–85% of bills with zero human touch.
Explore →
Email Collections Agent
AI sends every collections email and responds to basic customer replies — all logged to TMS and Lighthouz automatically.
Explore →
Portal Collections Agent
AI monitors every customer AP portal, checks invoice status, and surfaces only the exceptions that need human review.
Explore →
Ready to automate back-office for your brokerage?
Join freight brokers using Lighthouz to audit bills, invoice shippers, and collect faster — without growing the team.